Support

Need help? Our agents are ready. Stormrush Casino offers 24/7 live chat for instant answers and troubleshooting — just open the chat window and you’ll be connected within minutes during normal hours. Prefer email? Send a message to support@stormrush.com and expect a thoughtful response within 12–24 hours. If you’d like phone assistance, request a callback via live chat or email and our team will arrange a call for more complex account or verification issues.

What response times look like — realistic and transparent

We aim to resolve routine questions quickly and set clear expectations for more involved requests. Typical turnaround times:

• Live chat: immediate connection; most issues resolved during the session.
• Email: response within 12–24 hours; follow-ups handled promptly.
• Phone callback: scheduled within a few hours for urgent account or verification questions.
• Verification and Sweeps Coin (SC) redemption: because of identity checks and compliance, these requests may take 24–72 hours to finalize.

We’ll tell you when an issue requires extra time and keep you updated until it’s closed.

Find answers fast — FAQs and the Help Center

Before contacting support, check our Help Center where concise guides cover account setup, deposit and withdrawal processes, the difference between Gold Coins (GC) and Sweeps Coins (SC), and common verification steps. The FAQ section walks through payment methods (MasterCard, Visa), currency handling (USD), bonus activation, and basic game rules, so you can solve common questions without waiting.

Support that knows the platform — account, payments, gameplay

Our team is trained on the nuts and bolts of Stormrush Casino — from payment disputes and KYC checks to game behavior across providers like Betsoft, Bgaming (Softswiss), Booming Games, Gaming Corps, Kalamba Games, Netgame, and TaDa Gaming. When you contact us, expect clear explanations and practical next steps: whether it’s a deposit not showing up, a redemption issue with SCs, or troubleshooting a specific title.

We’ll be candid about required documents and compliance checks: SC redemptions are subject to verification and eligibility rules, and our staff will guide you through each requirement to speed the process.

How we handle urgent problems and escalations

If you face a time-sensitive issue — a transaction hold, suspicious activity, or account access problem — tell the agent immediately. Urgent cases are prioritized and can be escalated to senior support or the payments team. We’ll provide interim updates and, when needed, arrange a callback or dedicated ticket to keep momentum on resolution.

Friendly, direct help every time

Our approach is straightforward: polite, knowledgeable agents who explain what’s happening and why, plus the next steps to resolve it. We aim to make contacting support feel easy and personal — no canned responses, just practical assistance for accounts, transactions, or gameplay questions. If you need help right now, start a live chat or email support@stormrush.com and we’ll get on it.